Free Shipping Worldwide
If you have a special request regarding shipping, please contact us prior to placing an order at [email protected]
Lead Time
Most of our products are made to order, and require approximately 1-2 weeks to craft. Ready to Ship items can usually be shipped within four (5) business days (excluding certain holidays) of your approved order. Once crafted we will ship the piece via one of our major expedited shipping providers. Please note that severe weather conditions may impact these time frames. You agree that Gales is not liable for any delay caused by weather conditions or similar events outside of Gales or its shipping providers’ reasonable control.
Customs
Customs processing and import duties are managed by our shipping service providers, such as, FedEx, DHL, USP, SF, etc. They may reach out to you to let you know about any customs charges you have to pay. If you need help or documents to facilitate custom processing, please contact us; we're happy to offer our assistance.
Expedited Shipping
We ship most orders using Top Priority Shipping. Once your item has shipped, please use the tracking number provided to track your purchase. If you need help, please email [email protected].
Delivered to Your Door
Your purchase will ship directly to your address so you can receive it from the comfort of your home.
Change of Shipping Address
We can change your shipping address only until the point that your order is ready to ship. Your order is ready to ship when you receive a tracking email. Once your order is ready to ship, we cannot guarantee that your request to change your shipping address can be honored. This is the case for both new orders and orders coming out of our repair workshop. Please note, depending on the change in shipping address, you may incur additional tax fees that will be invoiced to you. In the event that the difference in taxes is less than the original charge for shipping taxes, you will receive a refund for the difference.
* Gales free shipping does not cover any Taxes and Fees that may be applicable to your purchase. Please carefully review our Price and Payment policy here.